| Placing an order was never this easy!
You just have to follow the instructions given below:
1 - Choose the product you want to order - check out the 'Catalog' and find out the new products we have for you!
2 - Click 'Add to Cart' - you will be taken to your 'Shopping Cart', where you can view the content that was added!
3 - Then, click on 'Checkout' - if you are not a costumer in our shop or if you are not logged into your 'Personal Account', you will be taken to the log in / create account page.
4 - (If you're already a costumer) Enter your 'Personal Account', by entering your email and password - you will be logged into your 'Personal Account' and the process of placing an order will begin imediately.
5 - (If you're not a costumer yet) Click on 'Continue' - a sign up page will appear - follow the instructions by filling all requested fields*1. Right after the confirmation of your registration' success, the process of placing an order will begin imediately.
6 - To place an order you will be taken through these 4 simple steps:
Shipping Method: choose the address to which you want the order to be sent and a shipping method*2! You have at your disposal an 'Address book'!
Payment Method: choose the address to which you want the bill to be sent to and a payment method*3!
Confirmation: carefully read your order's summary and confirm all data by clicking 'Confirm Order'*4.
End: your order has been accepted with success! Now all you have to do is wait for it to arrive at your home or at the destination chosen by you! For more information on delivery terms, go here.
At the end of this process you will receive three types of email, telling you the status of your order:
Pending - Your order has been received, but we haven't already begun to process it (normaly when the requests arrives to us, we begin imediately the order's processing).
In process - We began the process of dispatching your order. It will be sent to you as soon as possible (if the product's available).
Sent - We have just sent the order to you. In a few days (or in one day) it will arrive its destination.
*1 - You will receive a message in the email you gave us in the sign up page confirming all data sent and giving you a warm welcome.
*2 - For more information on shipping methods for the address you chose, go here.
*3 - For more information on available payment methods, go here.
*4 - If you chose the Paypal payment method you will be taken to a page on the Paypal website where you'll be asked to give new information for payment. Follow all the instructions. When all data is confirmed, a page from our website will appear, confirming the success of your purchase.
You can only buy our products online through our website. If you live in Portugal and you do not want to buy online or you need technical support, you can always contact us through our green number:
800962003 - toll free number for TMN and PT users.
You can send us an email too by clicking here.
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